Tungsten PaperPort 14.8.0 Release Notes

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Use is subject to license terms.

Tungsten is a trademark of Tungsten Automation, registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners. No part of this publication may be reproduced, stored, or transmitted in any form without the prior written permission of Tungsten Automation.

About this release

Please read this document carefully for late-breaking or detailed information about Tungsten PaperPort 14.8.0 that may not be included in the other PaperPort documentation. The release notes apply to both PaperPort 14 and PaperPort 14 Professional, as indicated below. Up-to-date information and a knowledge base are available on the PaperPort support page. To access this information directly from PaperPort 14.8.0, use the Product Information button on the Help tab.

Quick links

Use these links to quickly locate details about:

Version information

This Tungsten PaperPort 14.8.0 product is identified by build number 14.8.24565.2000, which appears in the About box.

System requirements

The system requirements are listed in the Technical Specifications document, which is available on the Tungsten PaperPort 14.8.0 Product Documentation page. The document is updated regularly, and we recommend that you review it carefully to ensure success with your Tungsten PaperPort product.

Product documentation

The documentation set is available on the Tungsten PaperPort 14.8.0 Product Documentation page.

Installation and uninstallation

This section describes the procedures you need to follow to successfully install, activate and launch Tungsten PaperPort 14.

Before you install or uninstall PaperPort 14

• Confirm that you are logged in to your computer as a user with Administrator rights.

• Exit any open applications so that only Windows is running. There should be no applications listed in the task bar other than File Explorer.

Install PaperPort 14

PaperPort installation includes the following elements that are installed in a single installation process:

• Tungsten PaperPort 14 (also includes ImageViewer, ScanDirect, and Scanner Setup Wizard)

• PaperPort PDF Viewer

• PDF Create (only in PaperPort Professional)

• PaperPort Image Printer

The following prerequisites may be installed, depending on your system environment:

• Microsoft Visual C++ 2015 Redistributable

• Microsoft Visual C++ 2010 Redistributable

• Microsoft Visual C++ 2008 Redistributable

• Microsoft .NET 4.5.2 Redistributable

The installation program provides easy step-by-step instructions on screen to install the software.

1. In the folder where you downloaded the Tungsten PaperPort product files to your computer, double-click Autorun.exe.

2. Select your language from the list of available languages.

3. Click Start installation.

4. On the Welcome to the InstallShield Wizard screen, click Next.

5. On the Setup Type screen, select Complete or Custom installation, and click Next.

   • Complete: installs the standard product components.

   • Custom: select this option to add your own folders to the supplied PaperPort Desktop folders during installation.

6. Click Install to start the installation.

   The Autorun installer provides the following additional installation settings:

   • Create PaperPort Icon on the Desktop

     Places a PaperPort program icon on the desktop of the currently logged-in user.

   • Enable Windows Context Menu within PaperPort Context Menu

     Available only in PaperPort Professional, turned on by default. Use this option to display Windows context menu items and invoke them directly from PaperPort.

7. Click Finish to exit the InstallShield Wizard.

Upgrade from PaperPort 14 to PaperPort 14 Professional

Start the AutoRun installer of PaperPort 14 Professional to preserve your previous Scanning Profiles while removing the previous PaperPort version.

Register PaperPort 14

At the end of installation, you will be prompted to fill out an electronic form to register your copy of PaperPort.

• Select Register online and click OK to access the Tungsten Automation license activation page.

• Select Remind me in 7 days to complete the registration later.

Launch PaperPort 14

You must launch the main PaperPort application after installation, before attempting to use other PaperPort applications, such as ImageViewer.

Uninstall PaperPort 14

For a complete uninstallation, all PaperPort components should be removed one at a time. The components to uninstall are as follows:

• PDF Create (only in PaperPort Professional)

• Tungsten PDF Viewer

• PaperPort Image Printer (32-bit or 64-bit)

• Tungsten PaperPort

Note: Removing only the Image Printer and/or the PDF Viewer will cause PaperPort to not function correctly. For example, PDF Viewer affects FormTyper, and PDF Create affects the save and combine to PDF functionality in PaperPort.

Use this procedure to uninstall Tungsten PaperPort from your computer.

1. Select Add or Remove Programs from the Control Panel.

2. Select Tungsten PaperPort 14.

3. Click Uninstall.

4. Repeat the preceding steps for the remaining components.

5. You might need to restart your computer to complete the removal.

Alternatively, go to Start menu > Uninstall PaperPort 14.

Uninstallation failure

If the uninstallation of Tungsten PaperPort 14 fails for any reason, you can remove all references to this product from your computer using the Remover.exe application. This tool is in the PaperPort\Utility folder (PDFCreate\Tools folder for PDF Create) in the PaperPort installation package. After running this executable, reboot the machine and the component will be uninstalled.

Note: On a machine with restricted user rights, log in to the machine with administrator rights before running this utility.

Cloud connection

Evernote Client

In PaperPort, the Send To Link bar is extended with an Evernote link to be able to upload and download attached documents. The Evernote connection can be configured through the Send To Link bar.

Scanner support

TWAIN and WIA drivers

PaperPort 14 supports scanners that are controlled by TWAIN or WIA (Windows Image Acquisition) scanner drivers. PaperPort 14 supports any fully TWAIN- or WIA-compliant scanner or other input device that can supply at least a binary (black-and-white) image in a supported resolution (200 to 600 dpi). The recommended maximum scan resolution is 400 dpi.

If any scanning problem occurs with PaperPort, start by testing whether you are able to scan into another scanner-enabled imaging application. Use the Microsoft Paint application to test WIA and any imaging application from some other vendor to test TWAIN.

ISIS drivers

In addition to scanning via TWAIN or WIA, PaperPort 14 also supports ISIS (Image and Scanner Interface Specification) scanning.

If any scanning problem occurs with PaperPort, start by testing whether you are able to scan into another ISIS-supported application.

Scanner Setup Wizard

PaperPort 14 includes a Scanner Setup Wizard that will automatically test and optimize your scanner for use with PaperPort 14. You can find the Scanner Setup Wizard shortcut next to the PaperPort 14 shortcut in the Windows Start menu. You can also launch it at any time by choosing the Select button on the "Scan or Get Photo" pane (Scan Settings on the Desktop ribbon). The Scanner Setup Wizard is launched automatically after installation when you first attempt to scan. This ensures that your scanner is optimized before you start scanning documents.

Using more than one scanner in PaperPort

If you have more than one scanner installed on your computer, you may use the Scanner Setup Wizard to use those scanners with PaperPort. Use the Select button on the "Scan or Get Photo" pane (Scan Settings on the Desktop ribbon).

Scanner compatibility

If you are having issues with your scanner, contact the scanner manufacturer for assistance. Most scanner manufacturers have web sites that provide the latest scanner drivers, FAQs and other information about their products.

What's new - Product rebranding

The user interface and documentation are rebranded to reflect the new product name, Tungsten PaperPort. The product name aligns with Tungsten Automation Corporation, the name of the company that provides PaperPort. Prior to 2024, Tungsten Automation was known as Kofax, Inc.

Known issues

PDF Portfolio not supported

PaperPort 14 does not support PDF Portfolio, so you cannot open documents that were created with this functionality.

Installation

PaperPort 14 does not support Citrix or Windows Terminal Services (WTS) environments and the installation on Shared Network Drives.

Note: Do not set troubleshooting or compatibility mode for the Paprport.exe.

Limitations with PDF image editing in PDF Viewer

Editing an image in PDF files in ImageViewer has some limitations; this has been primarily designed for simple image-only PDF files. More complex PDF files may yield unexpected results. If you do not know the origin of your PDF file and you get unexpected results when editing images embedded in a PDF, it is most likely a complex PDF with image effects already applied.

• In PDF Viewer, selecting an area of an image and choosing Edit Image does not work. Instead, you should select the whole image and double-click it to initiate the image editing operation.

• PDF files with overlapping objects are not supported for image editing.

• When a clipping path is applied to an image (in order to hide portions of the image while displaying), after editing the clipping path is lost and the entire image will be displayed.

• For PDF files with certain image transformation matrices, the image editing operation might result in improperly updated or rotated images in the PDF file.

Features not supported in Image View/ImageViewer but supported in PDF Viewer

The primary PDF viewer application in PaperPort is PDF Viewer. The following is a list of features supported only in PDF Viewer.

• Stamps are displayed as Draft in PDF files after changing the file in ImageViewer. Only standard stamps are supported.

• The protection of annotations checkbox is unmarked after saving changes in ImageViewer. The protection of annotations is supported only in PDF Viewer. This feature is not loaded or preserved in ImageViewer.

• Use of Annotations on PDF files

  If you intend to use annotations on PDF files of any type, we suggest doing so in the new PDF Viewer. The annotations in Image View and ImageViewer are primarily to add text or notes to image files. Annotations on images (jpg, bmp, etc.) will become permanently applied to the image when the file is saved or returned to the PaperPort desktop.

Power PDF

When using Power PDF, image editing is started in a slightly different way than in PDF Viewer. Instead of the "Select Image" tool, use the "Edit Object" tool to select the image. Then the shortcut menu will offer "Edit image".

Editing and saving certain files (DOC, XLS) will relocate the thumbnail on the PaperPort Desktop

Some applications may create temporary files when saved, resulting in the thumbnail being moved by PaperPort to the end of the file listing.

MAX file support and conversion

Tungsten recommends that you use PDF instead of the MAX file format. MAX files generated by PaperPort 10 or above are supported in read-only mode, for viewing purposes only. To be able to edit MAX files, you need to convert them to PDF first.

The MAX to PDF converter tool is located in the Start menu next to the PaperPort application, or can be accessed using the cvmaxpdf.exe in the Program Files.

PDF Security

When stacking a group of items into a single PDF, if the source document has a permissions password set, the program will still ask you for the owner password even if the permission settings should not require it.

Third-party acknowledgments

For third-party acknowledgments, see the legal section of the PaperPort Help.

End-user License Agreement

To view this after installation, click "About PaperPort" on the Help tab.