Upgrade from Ricoh PCC 5.0 to 5.1

Before you upgrade Ricoh PCC 5.0 to 5.1, you must upgrade DRS to version 7.12. From DRS 7.12, support for PCC 5.0 has been discontinued. The client version is strictly tied to its version of DRS.

Upgrading from Ricoh PCC 5.0 to Ricoh PCC 5.1 with a local database

  1. Upgrade to DRS 7.12.
    1. Back up the DRS_LDB.mdf and DRS_LDB_log.ldf files by copying them from the Device Registration Service installation folder to a temporary location. For example, from C:\Program Files\Nuance\Device Registration Service\Service\.
    Note: The files store application and device configurations. The files are deleted when you uninstall Device Registration Service software. If you do not back up the files, you cannot recover the configurations and you have to manually re-create them in the new version of Device Registration Service.
    Note: Upgrading of DRS does not preserve all Windows settings (for example, the security settings). It is recommended to validate that all settings are correct after you start the DRS service.
    1. Uninstall your previous version of DRS using Uninstall a Program (Control Panel in Windows).
    2. Install the latest version of the Device Registration Service software. For more information, see section How to install Device Registration Service in Device Registration Service 7.13 Installation Guide. You must restart your system for changes to Microsoft SQL Server to take effect. When prompted, you can click Yes to restart immediately or No to restart manually later.
    Note: Do not start the DRS service after restart.
    1. Replace the new versions of the DRS_LDB.mdf and DRS_LDB_log.ldf files in the Device Registration Service installation folder with the files that you have backed up.
    Note: Tool will prompt the user to make changes to the file permissions.
    Note: If the correct permissions have been granted and you still get a permissions error reported during the upgrade, you will need to get a system admin to grant temporary write access to the two files before the tool runs. Write access can be revoked once the upgrade tool completes.
    1. After restoring the LocalDB database files (DRS_LDB.mdf and DRS_LDB_log.ldf), the user is prompted with the following dialog box upon starting it. After clicking Yes, the user may run the Upgrade Tool.
      Note: Optionally, instead of an in-place DRS upgrade, install DRS 7.12 on a separate supported workstation/server to deploy Ricoh PCC 5.1. After installing DRS 7.12, migrate the older DRS database to the new DRS workstation/server.
  2. Install the latest Ricoh PCC 5.1 client using DRS 7.12 with a Full Install action.
    Note:
    • Allow DRS 7.12 to uninstall Ricoh PCC 5.0.
    • Do not allow DRS 7.12 to manage or install a Ricoh PCC 5.0 environment.
    • Do not allow DRS 7.11 to manage, install or upgrade a Ricoh PCC 5.1 environment.

Upgrading from Ricoh PCC 5.0 to Ricoh PCC 5.1 with a remote database

  1. Open Device Registration System Configuration.
  2. Stop service.
  3. Clear Enable Local DB.
  4. Click Properties.
  5. Enter database information and click Test Connection to ensure connection is successful.
  6. Click OK.
  7. Start DRS Upgrade tool and ensure Enable Local DB is cleared.
  8. Click Properties to ensure database information is available and click OK.
  9. Click Run.

Run the database upgrade tool

Run the database upgrade tool after upgrading an existing DRS installation, with the backed up database correctly restored, but before the DRS service is started. The tool goes through all existing application profiles, devices and device groups, and performs necessary modifications to have the database records ready for the latest DRS release.
  1. Move the DRS Database Upgrade Tool's main executable (NSi.DeviceManagement.Upgrade.exe and its configuration file (NSi.DeviceManagement.Upgrade.exe.config) backed up previously to the Service subfolder of the Device Registration Service installation folder (for example, C:\Program Files\Nuance\Device Registration Service\Service).
  2. Once started, the DRS Database Upgrade Tool retrieves the database connection currently configured in DRS Device Configuration Manager and performs the necessary initialization on this database. Click Run to begin the upgrade process. During the process, the administrator is informed of application profiles, device groups, and individual records that have been processed, any errors encountered, and if the upgrade was successful.
  3. Once processing has been successfully completed, the log displays a Completed successfully message. Click Close to exit the tool.
  4. Start DRS 7.13 service with the newly-upgraded database records.