Troubleshooting Unified Client for Xerox EIP Connect

Problem Cause Solution

DRS Xerox Plugin fails to Register or Unregister authentication on a VersaLink B405DN MFP.

This is a VersaLink firmware issue.

The workaround for this problem is to reboot the device and then attempt a DRS action such as Register/Unregister/Register Accounting/Unregister Accounting/Register Authentication/Unregister Authentication.

After a document is scanned, the Scan Completed message is not displayed on the console.

This feature is not turned on by default.

Edit the Xerox web.config file to display the Scan Complete message before users complete a scan job.

  1. Make sure that you are logged onto the AutoStore server as an administrator.
  2. Open the Xerox web.config file.
    Tip: This file is located in the C:\Program Files (x86)\Notable Solutions\AutoStore 7\ASXeroxEIPWeb20 folder.
  3. In the <appSettings> section, add the following setting:
    <add key="monitorJobStatus" value="True"/>
Note: If the setting is already included in the web.config file, change the value to True to enable the feature. The default value is False.