Troubleshooting

Problem Cause Solution
Business Connect Client users are prompted “Cannot Connect to Server” when connecting to network resources, such as a SharePoint site or document library. The HTTP request is timing out before the connection is made. Increase the value specified by the HTTP Request Timeout option in the Configuration settings.
  1. On the Admin Tool web page for Business Connect Server, click the Configuration tab.
  2. Increase the HTTP Request Timeout setting from the default value of 60 seconds.
  3. Attempt to obtain the network resource from the Business Connect Client.
Links are broken when you log into the Admin Tool web page. The Static Content option is disabled for IIS. Enable the IIS Static Content option.
  1. Open Windows Server Manager.
  2. In the navigation pane, click Roles > Web Server (IIS).
  3. In Role Services, click Add Role Services.
  4. In the Web Server > Common HTTP Features section, select the Static Content check box.
  5. After you apply the change, restart the web browser and log into the Business Connect Admin Web Tool to view the change.