Troubleshooting

Issue Cause Solution

Need to manually configure SP Modes on a device.

SP Modes are normally configured by running on a device.

You can manually configure SP Modes on a device using the following procedure:

Tip: Also check if Baseline installation is an option and if it is inadvertently left as False.
When accessing workflows, the user cannot perform scan and You do not have the privileges to use this function message appears. SP Modes are set incorrectly.

You can manually configure SP Modes on a device using the following procedure:

You must set Admin. Authentication to Off.
  • DRS fails to execute the Full Install action. Device is not reachable and requires a manual reboot to execute Full Install.
  • The message Device not reachable is received.
  • The TLS settings are changed on the device.
  • The IP address or the host name is not valid or the device is currently not visible on the network.
 TLS versions must match service on the Controller and service on JavaVM. Complete the following procedure:
  1. Change the TLS settings on JavaVM or change the TLS settings on the Controller.
  2. Reboot the device.

For detailed instructions, see Change the TLS settings.
When running Client Installer, Please wait... Ricoh Persistence Provider message is pending (unknown error). The optional HDD from the device is missing. The optional HDD is required to be installed on SFP and various MFP devices (for example, SP C842DN and MP C306) in order for Kofax to be supported.
An error message occurs when selecting Refresh Status. Occurs due to a missing application package. Ensure that complete application package is uploaded.
After performing uninstallation, the device authentication settings were not reset completely in DRS. Administrator authentication is set to ON. Administrator authentication must be manually set to OFF to fully put the device back into factory settings.