Configure mobile devices in ShareScan

In ShareScan, mobile devices are not registered on a one-by-one basis, but represented by the Business Connect server acting as a hub. This is so because the mobile devices are connecting to the Business Connect mobile server, which relies on the services of ShareScan provided as a Web API to the Business Connect mobile server.

Unlike in the case of MFPs, individual mobile endpoints (devices) are identified by their user, not by the physical devices.

This also implies that a single identified user (identification happens via Windows Active Directory username and password based authentication on the mobile device) can use 2024 workflows only from a single mobile device at a given point of time. Though a single user is allowed to have multiple mobile devices (see Business Connect documentation for details), only one of them can have an active session with ShareScan.

One or more Business Connect server(s) can be registered in the following way:

An important pre-requisite of using Business Connect and mobile devices is that Session Logon Service must be configured with Windows Active Directory.

This is necessary since the Business Connect mobile client can only be used with user logon.

If Session Logon Service is properly configured, the Add BC Mobile Server menu item becomes available in the right-click menu of the Devices tab:

By selecting it, a simple dialog box appears, requiring Port and Domain information to set up the Business Connect mobile server connection:

Specify a TCP port that is used by the Business Connect mobile server to connect to the ShareScan server. The default port in Business Connect (see below how to configure) is 3291, but you can use any port not in use by your server.

Make sure that the port specified is not open or blocked by any firewall, router or connectivity software.

Also specify the domain you want to grant permission to log in on a specific Business Connect server.

Only a single domain is allowed on a given instance of an Business Connect server (cannot be specified on the mobile client login screen), so the selected value will be used for all the devices connecting to the specific instance of the Business Connect server.

If a single ShareScan server is to be used in a multi-domain environment (with mobile devices), the possible configuration is to have separate Business Connect servers (each of them on a separate computer / VM), with distinct Business Connect mobile server 'devices' in the ShareScan Administration Console and each of them configured for a specific domain.

There are two domains in the system: TEST1 and TEST2. Both have a dedicated Business Connect mobile server, (installed on two separate VM / computer).

The first one uses port 3291 to connect to the ShareScan server, while the other one uses port 3292.

Users from the TEST1 domain should connect to the first Business Connect sever, while users in the TEST2 domain should connect to the second Business Connect server.

After successful Business Connect server installation, you need to set up the ShareScan server IP address and port in the Business Connect server configuration tool:

Enter the IP address of the ShareScan server in the Server address field and the port number in the Mobile service port field (the one you specified when adding the Business Connect server on the ShareScan Administration Console Devices tab.

For the operation and administration of the Business Connect server, see the corresponding documentation.

From the connector assignment point of view, you can manage the Business Connect server on the Devices tab as a 'virtual hub' for all the mobile devices connecting to that Business Connect server.

You can assign configured connectors and services in the same way as for a real device.

User configuration via Active Directory Security Groups or Organizational Units is also supported.

'My Config' (or any custom configuration with a similar name) is not supported on Business Connect servers.