› About configuring services › About common services › Tracing service › Trace a single device

Trace a single device

Do the following to trace only a single device.

  1. Turn Tracing service off for all devices: click the Services tab and select Tracing under Common services in the Configure services window.
  2. The Tracing window appears; make sure the Yes check box next to Configured is selected under the Tracing category.
  3. Clear the Yes check box next to Enabled under the Enable for all Devices category.
  4. Click Save.
  5. Click Restart local in the Restart manager dialog.
  6. Go to the Devices tab and select the device you want to enable Tracing service for.
  7. Select the Enabled check box next to Tracing under Services > Common Services in the Settings window.
  8. Click Save in the Configure Connectors for Device window.

When enabling verbose tracing for troubleshooting a specific issue, you may want to consider applying this tracing mode only for the device in question; this way, you can safely have verbose tracing on up until you have finished configuring your ShareScan system before overwriting the old tracing information. Use the Device Settings, or Device Group Settings to regulate tracing for specific devices.

When verbose tracing is enabled, it applies to all devices of a device group by default; therefore, if you want to switch tracing to verbose for only a specific device of the group, you have to lift that device from the group for the duration of the tracing process.