Tracing settings
|
Setting |
Description |
|---|---|
|
Configured |
Enables Tracing service for all devices and connector profiles when selecting the Yes check box; or disables the use of the Tracing service for all devices and connector profiles when clearing the Yes check box. Configuring this service enables non-verbose tracing on all devices and connectors. |
|
Verbose |
Enables detailed tracing when selecting the Yes check box or disables detailed tracing when left clearedn. By default, the logging is not verbose; for troubleshooting purposes, verbose logging is recommended. Unless the WriteToConsole setting in the Advanced ShareScan settings is set to true, devices are not able to do verbose logging. |
|
RSD Trace |
Select this check box if you want ScanStation to create trace logs (RSD is the scanning module of the ScanStation application). To activate this special tracing, you must also ensure that first you select this check box and then save your settings and afterwards you restart ScanStation. We recommend that you only turn RSD trace on for brief periods of investigating possible issues, as RSD tracing is highly verbose and has a significant performance impact. |
|
Trace File options |
Options to create the log files. |
|
Trace file lifespan in days |
Tracing files older than this can be deleted. Value should be between 1 and 10 days. |
|
Directory size (MB) |
Tracing directory size in megabytes. Default value is 1024 MB. |
|
Enable for all devices |
Enables the service for all devices when selecting the Yes check box; or disables the service for all devices. |
Export
Using this option, you can export the internal trace data into a zipped archive. When you click the Export button, you must provide required information in four categories.
Destination
You can specify a location for the Export .zip file in the Zipped package of exported traces and other diagnostic information field. Either leave the default path unmodified or browse for a custom path by clicking the '...' button. Select the Open in Windows Explorer after creation check box to automatically display the containing folder once the archive is created.
Sources
You can select the items you want to include in the exported .zip file.
- Configuration profiles
- Trace in text format
- Event log
- Activity monitor log
- Troubleshooter log
- ShareScan WebClient log
Process dumps
Select the service processes to dump.
- ShareScan.Server.WebAdmin
- ShareScan.WatcherService
- ShareScanAdminConsole
- ShareScanAgent
- ShareScanManager
- ShareScanMonitoringAgent
Devices
Select logs for specific devices you want to include in the Export .zip file.
Delete Trace Files
Click this button to delete all ShareScan trace files from your system. If you create a trace export right after clicking this button, its size will be close to zero.