Q. What are the system requirements for
ShareScan?
A. Check the
"System requirements of the
ShareScan
Manager computers" chapter in the Technical Specifications.
Q. What languages does
ShareScan
support?
A. Check the
"Languages" section of the
Pre-installation Checklist for details. The information is also available in the
eCopy
ShareScan
Installation Guide (same chapter title).
Q. Where can I find a list of backend system requirements?
A. Check
"eCopy connectors" chapter of the
Pre-installation Checklist
for details. The information is also available in the
eCopy
ShareScan
Installation Guide (same chapter title). Alternatively, consult the
ShareScan
Compatibility Matrix.
Q. Are there any MFP vendor-specific prerequisites for the installation?
A. Check the client checklist in the vendor-specific
Pre-installation Checklist for details.
Q. How do I proceed with installing
ShareScan?
A. In the
ShareScan
Installation Guide, check the
"Typical installation workflow" section for an overview of the whole process, and the
"Installing
ShareScan" section for details.
Q. How can I add devices to
ShareScan?
A. Check
ShareScan
Installation Guide > Adding devices and the relevant section of the
Administration Console Help for details.
Q. How do I upgrade my existing
ShareScan
installation?
A. Check the
"Typical installation workflow" chapter in the
ShareScan
Installation Guide for details. This information is also available in the
Pre-installation Checklist (same chapter title). You can also refer to the
"Installing service packs" chapter in the
ShareScan
Installation Guide.
Q. What vendor-specific steps do I have to perform during installation?
A. Check the
"Client-side installation" chapter in the
ShareScan
Installation Guide for details.
Q. How does the
ShareScan
licensing work? How do I manage the
ShareScan
licenses?
A. Check the
"Licensing devices" chapter in the
ShareScan
Installation Guide for details. See also
Licensing Wizard.
Q. What steps do I have to perform after the installation is finished to take
ShareScan
into use?
A. Check the
"ShareScan
post-install" chapter in the
ShareScan
Installation Guide for details. You can also consult the
Administration Console Help on the various configuration and runtime-related issues.
Q. Are there any device-specific configuration issues that I need to address?
A. Check the vendor specific
Configuration Guide for details.
Q. Is there any way to run diagnostics on
ShareScan?
A. Use the built-in Troubleshooter tool. The steps are documented in a separate
Troubleshooter User Guide.
Q. Can I introduce a new language for the
ShareScan
UI?
A. Yes use the Glossary Editor tool. Check the
Glossary Editor Configuration Guide and the
Glossary Editor Help for details.
Q. What is the benefit of using the Lookup Extender?
A. The Extender allows you to improve and customize any searches you plan to run on the various SQL databases
connecting to your
eCopy ShareScan
Manager. It also lets you get input data by selecting from options coming from a database or
.csv file, and enter data manually. This way, you can configure complex business automation workflows.
Q. Where can I find out more about the batching and routing feature of
ShareScan?
Q. What is the benefit of using the Authentication Extender?
A. The Extender allows you to use a Cost Recovery system integration only for user authentication, if you need neither
Cost Recovery logging nor scanning reports delivery to the Cost Recovery system.
