The eCopy Cost Recovery Service

The eCopyCost Recovery Service is compatible with major cost recovery systems. When cost recovery is enabled, scanning functions are unavailable until the user unlocks the cost recovery terminal or application and specifies the billing account information:

• Scan date and time
• The name of the scanning device
• The scanning function used (e-mail, fax, scan to desktop, and so on)
• The number of pages scanned
• The size of the document
• Sender and recipient information
• Any additional information provided by the cost recovery system

At the end of the session, you can log off using the terminal and ShareScan returns to the 'locked' state.

ShareScan offers Cost Recovery protocol v3.5. It can be selected as a protocol version in the Cost Recovery service if the Cost Recovery server also supports this protocol version, as both sides need to be set to the same version of the protocol.

The benefit of using v3.5 is that it fully supports the correct accounting for the workflows using background (formerly offline) processing as well.

When pre-v3.5 protocol versions were used with background processed jobs, it was not possible to send some of the job related data to the Cost Recovery server, if the user logged out before the final document was sent to the destination (typical for background processed jobs).

Though the count of scanned pages were sent to the Cost Recovery server even in this scenario, it was not possible to send several other pieces of data – successful document delivery, document size etc. – after logout.

With protocol v3.5 now all these data items are delivered correctly.