Troubleshooting tips

Problem Description Solution
Using File Options with multiple process components If you have multiple process components, and you place a File Options process component after your first process component, that first process component’s success and failures will not be affected by the File Options. If the File Options component is in between two different process components, then, the second process component will be affected by the changes.
The service does not start. When adding a new tab name, make sure the "File Type Extension" entry does not include a leading dot. For example, if the file extension is .tif, enter tif, without the leading dot.
Error message pops up when I decide to select the Move files radio button, and create a new folder entering the value Successfolder. You must specify the complete path for any folder. You have to specify a valid path, such as C:\Successfolder. The full path is entered automatically if you click the browse button (...) to specify the path.