Error messages
Registration error messages
| Code | Message | Comments |
|---|---|---|
| 502 | Unable to proceed. Please restart device. |
The device may be in an error state or the device does not support OpenAPI. If the device is started and this error still occurs, contact Tungsten Support. |
| 503 | Invalid password. Please retry login. |
Verify that you enter the correct device admin password in the device Details pane in Device Registration Service. |
| 504 | Unable to connect to device. Please restart device. | |
| 505 | Maximum registered applications exceeded. Please remove unused applications and retry. | |
| 506 | Device is locked. Please retry later. |
Verify that the device is not in authentication mode or application mode. |
| 507 | Logo icon file does not exist. Contact Tungsten Support. | Contact TungstenSupport. |
| 508 | Device solution key file not found. Contact Tungsten Support. | Contact TungstenSupport. |
| 509 | Invalid Output Manager server address. Enter correct server address and retry. |
The Output Manager server address is blank. Enter the Output Manager server on the Applications tab in Device Registration Service. |
| 510 | DWS installation failed |
A device was in use or had a logged on user. Restart the device and make sure no user are logged on to the device, and there are no running scan jobs and registration processes. Then, try deploying the client again. |
| 512 | Invalid password. Enter the valid password and retry. |
Reenter your credentials using a valid password. |
| 518 | Invalid AutoStore server address. Enter the valid address and retry. |
The AutoStore server address is blank. Enter the AutoStore server on the Applications tab of Device Registration Service. |
| 519 | Invalid Web application port number. Enter the valid port number and retry. |
The Web Application Port setting is blank or contains a negative number. Enter a valid port number for Web Application Port on the Application tab of Device Registration Service. |
| 522 | Administrator is logged in. Log out from device or the device website and try again. |
When the administrator is logged into the device or the device website, Device Registration Service cannot unregister client application or authentication. |
Unregistration error messages
Unregistration requires that the device is on and functioning normally. Ping the device or access PageScape to verify that the device is communicating with the network.
| Code | Message | Comments |
|---|---|---|
| 502 |
Unable to proceed. Please restart device. |
The device may be in a faulted state or the device does not support OpenAPI. If the device is started and this still occurs, contact Tungsten Support. |
| 503 |
Invalid password. Please retry login. |
Verify that you enter the correct device administrator password. |
| 504 |
Unable to connect to device. Please restart device. |
|
| 506 |
Device is locked. Please retry later. |
Verify that the device is not in authentication mode or application mode. |
| 510 | DWS installation failed |
A device was in use or had a logged on user. Restart the device and make sure no user are logged on to the device, and there are no running scan jobs and registration processes. Then, try unregistering the client again. |
| 513 |
Unregistration failed because no Unified Client has been registered. |
There is no registered Unified Client application. |