Troubleshooting tips

Problem Description	Solution
The component fails to upload files to the server, and the following error message appears: Error in Store Object, ex = System.Net.WebException: The remote server returned an error: (500) Internal Server Error.	This error message may appear when you try to send a file of a blocked or unsupported format. Contact your Datacap server administrator to get information on file format (file extensions) restrictions.
The component fails to create a batch on the Datacap server with the following error message in the log: Error in Store Object, ex = System.Net.WebException: The remote server returned an error: (400) Bad Request.	This error message may be returned by the server when the job name specified in the configuration is not valid; that is, one of the following requirements is not satisfied: The specified job does not exist in the selected application. The specified job does not create a batch as its first task. To resolve this problem, contact your Datacap server administrator and make sure that the job name, specified in your configuration, is valid. If the job name is valid, then a possible cause of this problem is misconfiguration of one of the server entities. To resolve it, contact your server administrator and make sure that the server is properly configured for working with external applications using its web services.

Problem Description

Solution

The component fails to upload files to the server, and the following error message appears:

Error in Store Object, ex = System.Net.WebException: The remote server returned an error: (500) Internal Server Error.

This error message may appear when you try to send a file of a blocked or unsupported format.

Contact your Datacap server administrator to get information on file format (file extensions) restrictions.

The component fails to create a batch on the Datacap server with the following error message in the log:

Error in Store Object, ex = System.Net.WebException: The remote server returned an error: (400) Bad Request.

This error message may be returned by the server when the job name specified in the configuration is not valid; that is, one of the following requirements is not satisfied:

The specified job does not exist in the selected application.
The specified job does not create a batch as its first task.

To resolve this problem, contact your Datacap server administrator and make sure that the job name, specified in your configuration, is valid.

If the job name is valid, then a possible cause of this problem is misconfiguration of one of the server entities. To resolve it, contact your server administrator and make sure that the server is properly configured for working with external applications using its web services.