Troubleshooting tips

Occasionally you may encounter a situation when the Universal Capture Component may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.

On the AutoStore side, Status Monitor can be used to see logging information.

Problem	Possible Cause	Solution
Firewall configuration	When Windows Firewall asks about APD, it enables network communication for that process on any ports. This leads to a misleading situation where the external application works when used during configuration but stops working - as it fails to send documents - since batch.exe is not permitted to use networks.	Configure Windows Firewall to explicitly enable network access from and to the AutoStore and external servers, on the listed ports: TCP 8090 - Capture component, listening for connection from external server TCP 8090 - Export module, sending to AutoStore Capture To verify the firewall settings are appropriate, enable the telnet client role in Windows server, and use that to verify a connection can be made at the remote port. When hostnames are used in the configuration, IPv6 might take priority. Configure Windows Firewall to permit the appropriate IP addresses.
APD config vs batch.exe started	When AutoStore service batch.exe is running, it is already using the configured ports, so the component fails when trying to open a listening socket for that given port.	Before a configuration change (for example, adding a new document class), stop the AutoStore service.

Problem

Possible Cause

Solution

Firewall configuration

When Windows Firewall asks about APD, it enables network communication for that process on any ports. This leads to a misleading situation where the external application works when used during configuration but stops working - as it fails to send documents - since batch.exe is not permitted to use networks.

Configure Windows Firewall to explicitly enable network access from and to the AutoStore and external servers, on the listed ports:

TCP 8090 - Capture component, listening for connection from external server
TCP 8090 - Export module, sending to AutoStore Capture

To verify the firewall settings are appropriate, enable the telnet client role in Windows server, and use that to verify a connection can be made at the remote port.

When hostnames are used in the configuration, IPv6 might take priority. Configure Windows Firewall to permit the appropriate IP addresses.

APD config vs batch.exe started

When AutoStore service batch.exe is running, it is already using the configured ports, so the component fails when trying to open a listening socket for that given port.

Before a configuration change (for example, adding a new document class), stop the AutoStore service.