Use Ogone with Web Deposit

The Ogone payment method is now available on the Web Deposit “Payment selection” screen. To use Ogone with Web Deposit, click on the Credit / Debit Card option.

A payment workflow is as follows:

Set the amount. If the Ogone settings are not set, an error page appears describing the cause of the issue.
1. Specify the amount to add to your Equitrac balance. The following values are displayed:
  - Current Equitrac Account balance: Shows the balance of the logged-in Equitrac at the time when the page was loaded.
  - Amount: The amount should be specified here. It is allowed to be in the interval defined with the minimum and maximum amount (as the Web Deposit global settings).
  - Transaction fee: A fix fee per transaction which is added to the transferred money. This is debited from the buyer’s account but is not added to the Equitrac account. This is specified at the global settings of Web Deposit. If the transaction fee is 0, this field is hidden.
  - Total amount: The sum of the amount and the transaction fee that is calculated automatically in real time (if the transaction fee is 0, this field is hidden).
  - Estimated new balance: The new expected Equitrac balance after a successful payment, which is the sum of the amount and the current Equitrac balance.
2. (optional) Specify the following credit/debit card holder information used by Ogone for fraud protection:
  - Name: Automatically filled with the full name of the logged-in Equitrac user. Minimum four characters are required as card holder name.
  - Email address: Email address of the credit/debit card holder. Ogone optionally sends email messages about the status of the payment to this email address.
3. (optional) Review and accept the configured legal documents by selecting the check box next to I have read and accepted.
4. Cancel the payment workflow by clicking the Cancel button.
5. Or, Start the payment by clicking the Submit button. This button appears only if all the legal documents are already accepted. Otherwise, it is not available. After that, Web Deposit starts communicating with Ogone. If an error occurs, the “Status” screen of the Web Deposit page appears and the payment workflow is terminated without any money transfer.
Specify the credit/debit card information. This screen is owned and controlled by Ogone and Web Deposit does not have influence on it. All information provided here is not transferred to and/or stored by Web Deposit.
1. Verify the following information:
  - Order reference: A unique order reference ID that identifies the payment. This value is generated and provided by Web Deposit and is not editable.
  - Total charge: The total amount payable. This value is provided by Web Deposit based on the previous screen and is not editable.
  - Beneficiary: The name of the merchant for whom the payment is being made. It is set based on the Ogone account (PSPID) configured for Web Deposit and is not editable.
2. Enter the following information:
  - Pay with (mandatory field): Select the available credit/debit card.
  - Card holder’s name (mandatory field): The name on the front of the credit/debit card. It is pre-populated by Web Deposit and is editable.
  - Card number (mandatory field): The credit/debit card number on the front of the credit/debit card which determines the bank account where the money is debited from.
  - Expiry date (mm/yyyy) (mandatory field): The credit/debit card's expiration date.
  - Card verification code (mandatory field): The 3-digit code on the back of most credit/debit cards (4 on the front of an American Express card). This number is used for fraud prevention.
  - If any of the mandatory fields are not filled, an error message displays:
3. Confirm/Cancel the order:
  - With the Yes, I confirm my order button you can initiate the payment. Ogone starts communicating with the banks to perform the money transfer and the Web Deposit “Status” screen appears.
  - At this point, it is also possible to cancel a payment. In this case, money is not transferred and the Web Deposit “Status” screen appears with the cancellation message.
Check status. The results of the pending payment workflow is displayed. It can be:
- pending
- completed
- paid
- canceled
- declined
- failed
- uncertain
- invalid
The money is transferred only if the payment status is completed or paid. Paid status means that the money was debited from the bank account, but the Equitrac account could not be increased. If the payment status is uncertain or invalid, you should call your bank for the money transfer state. Otherwise, the money is not transferred yet.
When this screen appears, the payment may not be performed yet. The time of the completion depends on the communication between Ogone and the acquirer (e.g. a card holder bank). During this time, Ogone sends notification messages to Web Deposit about the status of the transaction. It can happen that the transaction is complete (and the balance of the Equitrac account increased) almost immediately, or in a few minutes, hours or days after the initiation of the transaction. The “Status” screen displays the current state of the transaction because of this. If the payment is in progress, the “Status” screen can be reloaded with the “Refresh” button to show the latest known state of the payment.

Content of this page is as follows:
1. The status of the payment:
  - Status: Displays the status of the payment.
  - Message area: Shows detailed information about the payment or the error message.
  - Latest status notification at: Shows the time when the latest notification about the status of this payment was received.
2. Transaction details area:
  - Equitrac transaction ID: The unique ID of the payment initiated from Web Deposit.
  - Gateway transaction ID: The PayID of Ogone identifying a transaction. This field is hidden if the value is unknown.
  - Authorization code: The return code of the acquirer. This field is hidden if the value is unknown.
3. Equitrac Account balance.
  - If the payment status is pending, it shows the estimated Equitrac balance (the sum of the current Equitrac balance and the transaction total amount).
  It may happen that there is a communication problem between Web Deposit and the Equitrac server and that the balance of the Equitrac account could not be displayed. A Refresh button appears to reload the page with the latest status information.
  - If the payment status is completed, it shows the newly increased Equitrac balance.
  It may happen that there is a communication problem between Web Deposit and the Equitrac server and that the balance of the Equitrac account could not be increased. Click the Refresh button appears in order to try increasing the balance again. If it does not help, report it to the Web Deposit administrator to increase the Equitrac balance manually.
  - If the payment status is not pending or completed, this field is not visible.
4. Close the payment workflow with the Done/Close button. The Web Deposit “Payment selection” screen appears.