› AutoStore › Capture Components › SMTP Capture › Troubleshooting tips

Troubleshooting tips

Problem Description Solution
SMTP Capture component is not receiving email. Make sure the port on the preferences tab is open/available. If the service fails to start, check for another process (for example, SMTP server) that could be locking the port.
Email (.eml) files appear on Reject email directory. The external SMTP Gateway is a valid SMTP server and it is rejecting any incoming MAIL.  This could be due to several factors, such as:
  • The email address is not a valid Internet email address.
  • The SMTP Gateway has no way of handling the message and it is rejecting it.

To resend the rejected emails, Outlook Express to open and manually correct the issue with each email message.  Once the messages are corrected, use Outlook Express to resend the messages. To get notification of the email failures, create a process that has the Rejected email as its input and Send to mail Recipient as the route component.  Configure this process to send the administrator an email once a .eml file appears in this directory. There is no automated method of resending these files, as there are many causes to this type of failure.

External in this context means the SMTP Gateway that appears on the list of the server MFP.
Files are appearing in the HOME DIRECTORY\OUT QUEUE. The SMTPCapture Component is attempting to contact outgoing SMTP Gateways (the server list appears as part of the component configuration) and none of the SMTP Gateways are up and running.  The OUT QUEUE directory is the “retry” directory for the server.  As long as the server has not been able to properly contact and send email out, it will keep retrying until all email are out.
Having problems using the subject such as John[11-45]. Any character in John[11-45] will be matched. However, not as in the range of numbers from 11-45. The matched set is 1, 1-4**, and 5. As a result, when you attempt to match John9, it will fail. It will successfully match John10 as $ was not denoted at the end of the string, it matches anything following John1, such as John10. ** 1-4 matches any number in the range of 1 to 4 (1, 2, 3, 4).