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Client Support Setup

Business Connect Server provides settings that allow administrators to specify how Business Connect app updates occur for users, manage email settings, and monitor problem reports from client users.

To configure client support parameters, do the following:

  1. In Admin Tool, click Support > Client UpdateClient Update
  2. Configure the Client Update Settings
    Parameter Description
    Enable Client Update When set to On, allows users to check for software updates with their mobile devices.
    If you plan to set Force Update to On, the Enable Client Update check box must be selected.
    Force Update When selected, forces users to update Business Connect Client before entering the application on their mobile devices if a newer version is available. The check for a newer version of Business Connect Client occurs when users attempt to log in with their mobile devices. Users who do not update are not allowed to log in.
    Current Build Read-only field that reflects the current build number for Business Connect Client, as well as the file name and date it was uploaded.
    Upload Build Allows an administrator to browse for and upload a Business Connect Client build.
  3. Click Save
  4. Select Support > RaP SettingsReport a Problem Settings
  5. Configure the Report a Problem Settings.
    Parameter Description
    Email Settings
    E-mail Address Email address to receive problem reports submitted by users via Business Connect Client.
    SMTP Server Email server name.
    Port Port used for the email server.
    Require SSL Specifies whether SSL is required for the mail server.
    Require Authentication If the server requires authentication to send emails, specify the User name and Password for the server.
    List of Application Problems
    Problem Describes general application problems submitted by users via Business Connect Client.
    • To add a problem field, click the plus button (+) and enter a problem description.
    • To delete a problem field, click the delete button (x).
    List of Device Problems
    Problem Describes device problems submitted by uses via Business Connect Client.
    • To add a problem field, click the plus button (+) and enter a problem description.
    • To delete a problem field, click the delete button (x).
  6. Click Save.