Logging

If there is an issue with Web Client, Equitrac technical support may require log files.

Complete the following steps to get WebClient.log files:

Switch on logging:

Start the Internet Information Management console and stop the Equitrac application pool.
Open the Web Client Web.config in a text editor. By default it is in C:\Program Files\Kofax\Equitrac\WebClient.

Find the Logging entries in Web.config and set the following values.

<!--
        Controls the logging level. Available (case insensitive) values are:
          OFF: Disable logging.
          ERROR+WARNING, INFO, VERBOSE: Enable logging with the specified logging level.
    -->
    <add key="LogLevel" value="ERROR+WARNING" />

    <!--
        Sets the log file name. The directory will be under %ProgramData% common applications folder.
    -->
    <add key="LogFileName" value="Kofax\ControlSuite\Logs\Equitrac\WebClient\WebClient.log" />

    <!--
        Sets the log file maximum size in megabytes.
    -->
    <add key="LogFileSize" value="30" />

    <!--
        Sets the maximum number of rolling log files.
    -->
    <add key="LogMaxNumberOfFiles" value="5" />

Save and close Web.config.
Restart the Equitrac application pool.

Use Web Client to reproduce the issue.
Collect the log files:
1. Start Internet Information Management console and stop the Equitrac application pool.
2. Go to the <Common Application Data>\Kofax\ControlSuite\Logs\Equitrac\WebClient folder (usually it is a hidden folder ProgramData\Kofax\ControlSuite\Logs\Equitrac\WebClient).
3. Collect all files and send them to the support.
Switch off logging. This is a recommended step as logging decreases the performance of the application.
1. Open Web.config (by default it is in Program Files\Kofax\Equitrac\Web Client) in a text editor.
2. Disable logging the with the following entry: <add key="LogLevel" value="OFF" /> element.
3. Save and close Web.config.
4. Restart the Equitrac application pool.