Troubleshooting tips

Problem Description	Solution
Status monitor indicates the component is unable to connect to the POP3 Email server.	Verify that the POP3 protocol is enabled on the mail server. Verify that POP3 support is not disabled for the user's mailbox. Verify that the client can ping the server using the Internet protocol (IP) address and the computer name of the mail server. Try using an email client such as Microsoft Outlook Express to connect to user’s mailbox. Use a telnet tool to verify connection to the POP3 mail server. For more information, see How to Verify the Connection to a POP3 Mail Server.

Problem Description

Solution

Status monitor indicates the component is unable to connect to the POP3 Email server.

Verify that the POP3 protocol is enabled on the mail server.
Verify that POP3 support is not disabled for the user's mailbox.
Verify that the client can ping the server using the Internet protocol (IP) address and the computer name of the mail server.
Try using an email client such as Microsoft Outlook Express to connect to user’s mailbox.
Use a telnet tool to verify connection to the POP3 mail server. For more information, see How to Verify the Connection to a POP3 Mail Server.