Troubleshooting tips
Problem | Solution |
---|---|
When several instances of the component are capturing faxes from the RightFax server, some faxes are not captured. | This may happen when someone is sending fax while a RightFax Capture component processes faxes from the server. In this case, the new fax might be marked as captured and, therefore, will not be processed. |
The Synchronization option in the General tab is used, however does not work. | The user may have no right to execute SQL queries of the SELECT type from the specified table. Contact the SQL Server administrator. |
Process does not respond for a long time and eventually ends with an error. | This happens if the SQL Server instance or connection credentials are not valid. The component waits for a fixed timeout for the response from the server. Check that there the information for connecting to the SQL Server database is correct. |
The component fails to capture files and the following error message appears:
COM error: (80070005) |
The probable cause of this problem is that you might select the For all users check box in either
Received Faxes tab or Sent Faxes tab or both,
but the user account, specified on General tab does not have sufficient rights to perform this operation.
To fix the problem, make sure that the specified user account has sufficient rights for capturing the faxes from all users, or clear For all users check box on all the tabs. |