Troubleshooting tips

Problem	Solution
You are unable to connect to Laserfiche through Process Designer.	Make sure that you have a valid user name and password. Make sure that the client is working correctly by opening the Laserfiche Client and connecting to the server outside of this workflow application.
The Status Monitor displays the following messages: Error Laserfiche: Unknown error Error Laserfiche: Error: Server not found.	These messages appear when the Laserfiche server is unavailable or when there is no network connection to the server. Make sure that you can connect to the server.

Problem

Solution

You are unable to connect to Laserfiche through Process Designer.

Make sure that you have a valid user name and password. Make sure that the client is working correctly by opening the Laserfiche Client and connecting to the server outside of this workflow application.

The Status Monitor displays the following messages:

Error Laserfiche: Unknown error

Error Laserfiche: Error: Server not found.

These messages appear when the Laserfiche server is unavailable or when there is no network connection to the server. Make sure that you can connect to the server.